Operations
Improvements

Integration of Multiple Contact Centers

Perhaps you've got call centers in multiple locations and the technology is getting in the way. Calls are piling up in one place while agents are idle in another. Integrating them the traditional way will be an expensive lengthy process and may still not really solve the problem. CVCC^® uses any phone your agents have on their desks today and can treat even thousands of agents as if they were all in one place. It's fast, it's easy and best of all it's truly practical.

Access to Remote Employees as Agents

You have call volume peaks at certain times of the week or month that exceed your center's capacity. But you don't have access to the headcount or capital to solve the problem. Many companies have qualified employees in other locations that are capable of covering some of the volume during these peaks and CVCC^® makes it possible to bring these people into the center (virtually) when needed. And its ease of use makes it practical for people to use the system for a few hours a week or month without long training and retraining burdens.

Integration of Third Parties into Your Center

Do you field calls for products provided by other companies? Are you able to keep up with all of the details? How will you train your agents in time for that big product introduction? What about having their experts become part of your center to field calls specific to their expertise? CVCC^® makes that easy, fast, secure and effective.

Response to Corporate Merger and Acquisition Activity

Mergers and acquisitions happen fast. And the call center is one of the first places to be impacted by the new strategies. Being able to respond quickly while maintaining high quality service is critical. In addition to integrating agents from multiple operations CVCC^® can respond quickly to changes in workflow, identity, locations, reporting structures, anything. Because CVCC^® is driven by a powerful centralized workflow engine linked to a single database of agents, supervisors, announcements and scripts changes can be made one time in one place and the entire system responds. Changes can even be made on-the-fly and CVCC^® will introduce them gracefully to the callers and agents.

Reduce Disruptions

How many software and hardware updates and upgrades do you apply to your call centers' systems in a year? How much time does it take your technical staff to plan, test, pilot, train, and roll-out each change? With CVCC^® all this is included — the upgrades, the technical planning, operations, even the electricity and air conditioning. Everything is done behind the scenes with no disruption in service.

Consistent Workflow, Announcements, Call Treatments and Integrations

Multiple centers mean multiple places to control, manage, and update how your agents and callers are handled. Keeping them all in sync is a difficult task and can consume huge amounts of technical staff time. CVCC^® is a single call center environment for all of your callers and agents — one set of call queues, one set of skills, one set of announcements (all in the same voice) and one set of integrations with your in-house systems and agents' desktops. Your callers receive the same high quality treatment no matter when they call or from where they call.

No hardware, software or infrastructure to buy — ever!

Connect your agents TODAY.

The opportunities are virtually endless.

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