Hosted Contact Center
Benefits

A lot has been written about the potential benefits for users of hosted applications. Aastra OnDemand™ can deliver those benefits to you.

While we can't promise to end world hunger or bring a World Series to the Chicago Cubs, there are a wide range of potential benefits that you can look forward to when you implement a Centergy Virtual Contact Center^® from Aastra OnDemand. Of course, not all companies will experience the every benefit, but we are confident that you will find more than enough here to convince you that CVCC^® is the solution for you.

• Customer Satisfaction
• Cost Savings and Financial Benefits
• Agent Satisfaction and Retention
• Operations Improvements

Hosted Contact Center Case Study:

"After a five-minute demonstration of an agent being established with merely a cell phone, a laptop and an internet connection, we saw a clear opportunity based on flexibility to support our long-term business objective."

—Ron Johnston,
Global IT Infrastructure Manager, Smiths Medical

Wondering about Premises vs. Hosted Solutions?

See a comparison.

WHITE PAPER
Unearthing the Value of the Hosted Virtual Contact Center: A Guide

The market for hosted contact center services provided to North American customers was pegged at $127 MILLION in 2005 — and will hit $1.2 BILLION by 2012, according to a 2006 Frost & Sullivan report. Read More...