Aastra OnDemand
In the News

Aastra and IBM BCRS Deliver Hosted Call Center

Dallas, TX – January 12, 2009 - Aastra USA Inc., a leading provider of IP-Telephony and Contact Center solutions for large enterprises, has teamed with IBM Business Continuity and Resiliency Services (BCRS), to deploy over 20,000 seats on its Centergy Virtual Contact Center® (CVCC) hosted solution. Business continuity and resiliency services help ensure uninterrupted operations across all layers of the business, as well as helping businesses avoid, prepare, and recover from a disruption. The CVCC Hosted Solution is an entirely web-based application that allows IBM clients to login and take calls from any BCRS recovery center, mobile unit or from any other site of their choosing. With only a telephone and a web browser, employees can immediately become productive agents, eliminating service disruptions

About CVCC®
Centergy Virtual Contact Center (CVCC) is a completely web-based solution that provides the functionality of premises-based solutions without the infrastructure and associated maintenance and costs. CVCC includes intelligent network ACD, advanced skills-based routing, integrated IVR and real-time reporting – all accessible from a browser. Agents can use their existing phones and an Internet connection to take calls anywhere, anytime.

The CVCC hosted solution can be deployed as the primary (sole) application supporting a call center, as an adjunct solution supporting outsourced partners or overload/seasonal demand, and/or as a contingency application to be used only for business continuity in emergency situations. For more information on applications of CVCC, please visit www.aastraondemand.com.

About Aastra USA, Inc.
Aastra USA Inc., a subsidiary of Aastra Technologies Limited, is a leader in IP communications products including IP-PBX systems, standards based telephones, Unified Communications and contact center applications. Our network solutions meet the needs of customers who require reliability, scalability, integration and IP. We offer a range of SIP phones and a full suite of productivity applications that users can share across an entire network, like Unified Communications, Web and Audio Conferencing and Contact Center solutions. With over 29 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world Aastra USA Inc. is now bringing that expertise to companies of all sizes. For more information on Aastra USA, visit www.aastrausa.com.

Aastra® and Centergy Virtual Contact Center® are registered trademarks of Aastra Technologies Limited.

All other products or trademarks are property of their respective owners.

####

Media Contact:
Robyn Thompson
Phone: +1.469.365.3249
Email: pr@aastrausa.com