Centergy Virtual Contact Center^®
Inbound Call Center Services

Aastra OnDemand™ provides call center management software and services for inbound call centers with our Centergy Virtual Contact Center^®; (CVCC^®).

This comprehensive call center solution includes:

• Intelligent Network ACD
• Advanced Skills-Based Routing
• Sophisticated Integrated IVR
• Consolidated Real-Time and Historical Reporting
• Agent Coaching by Call Center Management
• Workforce Management and Quality Monitoring Functions

Agents Anywhere

Agents can use their existing phones and an Internet connection to take calls anywhere, anytime. There is no hardware, software or infrastructure to purchase. Web enabled call center software allows consolidation of remote agents, work at-home agents or an outsourced call center into a virtual call center, all easily monitored through a web browser by contact center management.

Outsourcing Call Center Operations

Many companies are considering utilizing an inbound call center agency to offload their excess demand. With Centergy Virtual Contact Center^®, you can enable your outsourced contact center partners to use the same system as your in-house agents to consolidate reporting and improve campaign performance and evaluation.

Quick Time-to-Value

The CVCC^® hosted call center service supports one to thousands of agents using existing hardware without any capital investment. The intuitive web-based interface means agents and supervisors can learn in minutes; powerful call flow scripting allows deployment in hours.

Download the
Features Brochure to see the
Power of CVCC^®

Hosted Contact Center Case Study:

"After a five-minute demonstration of an agent being established with merely a cell phone, a laptop and an internet connection, we saw a clear opportunity based on flexibility to support our long-term business objective."

— Ron Johnston,
Global IT Infrastructure Manager, Smiths Medical

Virtual, flexible, scalable.

That's the value Aastra OnDemand™ hosted services bring to your business.