Cost Savings and
Financial Benefits

Operating Expense instead of Capital Expense

There is no hardware or software to buy. Any phone and PC that your agents are using today will work with Centergy Virtual Contact Center^®. CVCC^® is a service, paid on a monthly basis. Nothing to buy. Nothing to replace. Nothing to consume your capital budget.

Reduce Training Expenses

• The agent training for the product takes only 40 minutes and is done on the web. Supervisors take another 40 minutes. That's all — no travel, no long unproductive classes, no "train-the-trainer", no hassles getting new agents up to speed, no retraining when agents are out for leave. AND, the web based training is included as part of the monthly fee.
• With a hosted service, there is no technical support training required. The tuition is gone, the travel is gone and the time away from the office is gone.
• CVCC^® provides a whole series of ways to improve agent retention and satisfaction. Reducing agent turnover is big bucks. Industry analysts have estimated that the cost to replace an agent can run as high as 300% of their annual compensation.

No Maintenance Agreement

None. It's built into the monthly license. No maintenance agreement, no legal review, no negotiation, no administration.

Purchase for Average Needs, Not Peak Needs

When did you ever implement a technology solution with a fixed number of users? Never. You always have to buy for your peak needs and hope you can cover the next 18 to 24 months. With CVCC^® you buy only what you need to cover your typical needs. If you need more seats for a certain time of the year, a new product launch, or your peak selling season you can add them for the time needed and remove them when the need is over.

Reduce Brick and Mortar Expenses

No matter how tightly you pack agents together, the physical plant is expensive; particularly if your technology limits where and when they can take calls. CVCC^® is completely flexible. Move agents to lower cost facilities, maybe even closer to where they live! Or size your facilities for average needs and use temporary space or outsource partners for seasonal needs.

Lower Agent Compensation

Stop competing for agents in high cost labor markets. The flexibility of CVCC^® will allow you to open centers in lower cost markets with reduced expense and fast startup. You might even be able to get tax incentives for locating in a specific city.

Avoid Technological Obsolescence

Oops, that new software release that came free as part of your maintenance agreement is going to cost you plenty! It won't run on your existing servers and all of the supporting software not on the contract has to be upgraded at the same time. How much time is it going to take your technical staff to plan, test, pilot, train, and roll-out the new release? With CVCC^® all of it is included — the upgrades, the technical planning, operations, even the electricity and air conditioning.

Eliminate Technical Support Costs

The servers, the operating systems, the software, all require technical support to keep running. And if you have agents in multiple locations you can have extra costs to support identical systems in multiple locations. CVCC^® requires no technical support from your staff. It's all done in our hosted services facilities by highly trained technicians. But because our technicians are serving many customers the cost to you, included in the monthly fee, is a tiny fraction of that it would cost you to run the applications in house.

Consolidation Without Relocation

Many companies with multiple call centers decide that they need to be integrated for a variety of reasons: to serve the same customers, to provide "follow-the-sun" off hours support, or to gain enterprise level reporting. Whatever the reason, it usually has a huge benefit for your company and your customer. But with a huge price tag as well. Now with CVCC^® you can gain the benefits of a consolidated call center without having to relocate employees, rent or renovate facilities or re-purchase, upgrade or expand systems. Since CVCC^® is virtual, all of your agents in all of your centers can be part of one virtual call center. One center for all callers distributed to the agent best able to help them, on the first try with enterprise level reporting and integration to your strategic corporate applications.

Industry analysts have estimated that hosted contact centers can save between 28% and 45% compared to the cost of owning and operating an on-premises system.

How do you know if YOU can save that much — or anything?
Take a look at the benefits on this page and see which ones apply to your situation.

No hardware, software or infrastructure to buy — ever!