Inbound Call Center Service
for Higher Education
 Aastra OnDemand™ has a call center solution specifically designed to meet the needs of the "non-traditional" contact center environment.
 Colleges and universities have some unique challenges when it comes to handling the highly erratic demand of incoming call volumes. Unlike commercial contact centers where call volume is typically handled by a dedicated group and is somewhat predictable, higher education institutions may see large amounts of calls but only during specific time periods. Calls are spread over several departments and volume can significantly vary day-to-day depending on particular events such as registration, sporting events and fundraising activities. They, in effect, have a virtual call center. The complexity of the call center management is compounded by the fact that the individuals handling calls may be a mix of experienced customer service agents, students and even volunteers.
Improve Service to All Constituents
with Lower Costs and More Flexibility
Trying to force commercial contact center applications to function effectively in a higher education environment is frustrating and expensive. CVCC for Education solves this dilemma by providing inbound call center technology as a web-enabled call center. A telephone and an Internet connection is all that is needed. It takes only 40 minutes for call handlers to review the easily accessible web-based training course and become a proficient user. This quickly enables agents, regardless of their past experience, to focus on their caller rather than focusing on how to use the tool.
Because CVCC for Education is a hosted service, you buy only what you need when you need it. There is no hardware or software to buy — ever!
Campus/department independent. Scalable to meet demand. Easy to learn and use. That's the value Aastra OnDemand™ hosted services bring to colleges and universities.
Download the CVCC for Higher Education Brochure » |
Contact Center Solutions for the Unique Campus Environment
Centergy® Virtual Contact Center (CVCC™) for Education is the only call center solution designed specifically to:
- Seamlessly allow multiple departments to handle widely varying call volumes efficiently
- Measure and manage your customer service performance to allow for continuous improvement
- Provide flexible call center service tools that are intuitive to learn, quick to deploy
- Allow the use of agents anywhere — full-time campus employees, part-time remote agents, student temporarily servicing calls as work at-home agents
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1-800-468-5519 | 
